Return and Refund Policy
Cancellations & Refunds: At Gun Safe America we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).
If you have questions, please contact us by:
- Email: hello@gunsafeamerica.com
- Phone: 1-833-959-7233
Specific Return Policies
- Gun Safes
If you need to exchange your product, you may do so. In most cases, the return policy is up to 30-days after your order has shipped. You, as the customer, are responsible for any shipping costs throughout any return and exchange processes.
Please Note: Refund, Order Change, and Order Cancellation Policies may be different depending on the brand. Please look on the product page for an accurate return policy prior to purchasing under “Returns and Shipping”.
Safes must be returned unopened and unused. Due to the weight and logistics involved in shipping safes, a 25% restocking fee applies along with return shipping costs.
If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.
- Ammunition
All ammunition sales are final. Gun Safe America does not accept returns on ammunition purchases.
- Accessories
All accessories are eligible for return within 30 days of the product’s ship date. Return freight charges must be prepaid by the customer and are non-refundable.
To ensure customer satisfaction and product functionality, defective or damaged items are handled differently from standard returns.
These are the return and refund policies specific to accessories:
New-in-box Defective or Damaged Items
Gun Safe America will provide replacement merchandise for defective items found prior to use within 7 days of receipt. Return freight charges must be prepaid by the customer and are refundable. Once an item shows signs of use, warranties are handled at the discretion of the manufacturer.
Non-defective Returns
Non-defective returns must be authorized and are subject to a 10% restocking fee ($20 minimum). Return freight charges must be prepaid by the customer and are non-refundable.
Special Orders and Large Quantities
Special orders (non-stock items) are not eligible for return unless return arrangements can be made with the manufacturer. A 20% restocking fee and associated costs may apply. Orders exceeding normal stocking quantities may also fall under this category.
Cancellations (Before Order Ships)
If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach us Monday-Friday between 9am-5pm EST at 1-833-959-7233, email hello@gunsafeamerica.com, or by using the chat support on our website at gunsafeamerica.com
Shipping Times
We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages. All orders are dispatched within 1-2 business days and delivered within 5-7 business days.
Order delays have proven to be unavoidable and outside of Gun Safe America’s control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.
Please Read the Following
When you are making a purchase from Gun Safe America, you are acknowledging the following of the Exchange Agreement:
- I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to Gun Safe America via email at hello@gunsafeamerica.com within 24 hours of the product being delivered.
- I understand that I am responsible for the cost of return shipping and the cost of a new product shipping in the case of a refund or exchange.
- I understand that products need to be returned unopened and unused. An additional restocking fee may occur.
- I understand that if my order has left the warehouse, I am unable to receive a full refund.
- I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product, but are between 10%-25%.
Damages
Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery. If your item(s) arrive damaged please send photos of the damage, box, and SKU, along with a brief description of the damage to hello@gunsafeamerica.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours.
Warranty
Warranties vary depending upon the manufacturer – see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.
Returns
The Gun Safe America default is that customers will be responsible for all return shipping charges or re-consignment fees caused by customer error, unless otherwise stated on the product page.
All of our products have guaranteed warranty policies – meaning that you will 100% get a fully functional, operating product that you paid for without any extra expenses incurred on your end – please see individual product pages for details.
Chargebacks
Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry. We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.
Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!
Contact hello@gunsafeamerica.com for any questions.
BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.